FAQ

🔹 1. What time is check-in and check-out?

Check-in: from 3:00 PM

Check-out: until 11:00 AM

Early check-in or late check-out may be available upon request, depending on availability.

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🔹 2. Do you offer self check-in?

Yes, we provide contactless self check-in via a smart lock with code.

You will receive the access code and instructions via WhatsApp on the day of your arrival.

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🔹 3. Is parking available?

Yes, private parking is available, but a reservation is required to secure your spot.

Please inform us in advance if you need a parking space.

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🔹 4. Is there Wi-Fi in the apartment?

Yes, we offer free high-speed Wi-Fi in all apartments, suitable for remote work, video calls, and streaming.

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🔹 5. Are towels, bed linen, and toiletries provided?

Yes. You’ll find clean towels, bed linen, and essential toiletries (shampoo, soap, toilet paper) ready for your stay.

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🔹 6. Are pets allowed?

No. Pets are not allowed in the apartment.

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🔹 7. Are parties or events allowed?

No. Parties, events, and loud gatherings are strictly prohibited, to ensure a quiet and pleasant stay for all guests and neighbors.

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🔹 8. Can I wear shoes inside the apartment?

We kindly ask that no outdoor shoes be worn inside the sleeping area (bedroom).

This helps maintain a clean and hygienic environment. Indoor slippers are recommended.

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🔹 9. Is there a cleaning fee or a security deposit?

No. We do not charge a cleaning fee or security deposit.

We simply ask you to treat the apartment with care and leave it tidy upon departure.

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🔹 10. Is there a security camera on the property?

Yes. For your safety and ours, a surveillance camera is placed at the entrance of the apartment (exterior only).

There are no indoor cameras — your privacy is fully respected.

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🔹 11. How can I contact you during my stay?

You can reach us anytime via WhatsApp.

We respond quickly and are happy to assist with anything you need during your stay.

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🔹 12. Is it cleaning service available during the stay?

Yes, cleaning during your stay can be arranged upon request, for an extra fee. Please contact us in advance if you would like to schedule additional cleaning.

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🔹 13. Can I extend my stay?

Yes, you can extend your stay depending on availability. Please contact us as early as possible via WhatsApp to check if your dates are still open.

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🔹 14. Are the kitchen, bathroom, and hallway shared spaces?

Yes, when you book a room and not all the apartment, the kitchen, bathroom, and hallway are shared with the other room in the apartment. We kindly ask all guests to respect the shared areas and keep them clean for everyone’s comfort.